Refund policy

RETURNS AND REFUNDS

 

You have 14 (fourteen) days after receiving your order to return your purchases for store credit if they do not suit you. Return shipping costs are at your expense.
The product must be returned in its original packaging, in its original condition, unused and unopened. To make a return, the customer must follow the procedure below:

Notify us of the return by email at contact@sotissus.com
Prepare the parcel containing the products, the invoice, and indicate the returned products. Please do not open or cut into the product to ensure a smooth store credit process and to facilitate our logistics team's work.
Products must be protected to arrive at our premises in perfect condition.
Send the parcel to the following address:
So Tissus
12 rue Marbeau
75116 Paris
France

Products must be returned to So Tissus in perfect resalable condition, in their original state (packaging, documentation...) duly sealed and unopened.

Any incomplete, damaged, opened product, or product whose original packaging has been deteriorated, will not be refunded as store credit nor exchanged.

Once your return has been processed and validated, we will issue a store credit for your order.

We only issue refunds in the case of a fault on our part:

- Holes

- Stains

- Cutting defects

In all other cases, we issue store credit valid for 1 year.

For any parcel not collected from the pickup point, we offer a new delivery of your choice (home delivery or pickup point) at half the original price: €2.95 to a pickup point or €3.95 for home delivery.